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FAQ's

The Service

What do you offer?

We offer a wide range of services of which can be seen on our site in more detail but the concept is simple.  All you have to do once you have signed up and returned the relevant documents to us, is send us your sales and purchase invoices plus any bank statements and a list of your cheques written every month in one of our bright green envelopes.  Once we receive it, we will produce you a set of monthly accounts along with a list of debtors (customers who owe you) and creditors (suppliers who you owe).  This way you know exactly where your company stands without waiting until months after your year end.  If you are VAT registered, we also complete your VAT return and submit this to HMRC.

Do you submit the accounts and tax returns?
Yes, we cover all that for you.  The only thing you are left to do is your annual return with Companies House.  We are working with Companies House to add this service on and so will be doing this from October 2010.

How do you offer such a low rate compared to other remote accountants?
We are all currently home based although looking to move into office accommodation.  Because we work on a large volume of clients between us, our fixed costs such as Insurance, IT equipment, licensing, etc are divided up between the clients.

Do you do book keeping?
We offer a monthly service which will go through all your invoices, both sales and purchases and let you know who you owe what to and who owes you so you can keep a check on things on a regular basis.  We do not raise the payments for you, however, if a customer is slow in paying, we offer a credit control service.

How will I know I am getting the best advice?
See our testimonials, we are currently collecting more in from satisfied customers and we have not yet lost a customer through bad service.  We are also committed to our upkeep of legislative changes as all the accounts preparation is done by qualified accountants and to enable us to practice, we have to do a minimum of 60 hours training per year.

I am part way through my financial year, what happens there?
That’s ok, we would do a catch up for the previous months and still provide all the details you would have got if you had been with us from day 1.  Your sign up fee, however, would cover for these missing months and then the usual monthly fee would apply thereafter.

Why do you charge a sign up fee?
This covers for the admin of setting up the account and where necessary, for the months that have already passed since your last year end.  Our sign up fee is lower than our competitors and we only charge this out at cost.  It covers for us to send out a letter to your prior accountants to get clearance and also to set up the envelopes and send these out to you.

Can I pay by cheque instead of direct debit?
We request direct debit purely to keep costs down and streamline the procedures.  We cannot start work on your accounts until the direct debit has cleared or we could be wasting money by having to chase payments.  This would all be extra admin which would have to increase our costs.  We try to streamline everything at our end to keep the costs down for the clients.

The Company

Are you regulated?
All our accountants are members in practice, either of AAT, CIMA, ATT or ICAEW.

How much experience do you have?
Most of our accountants come to us from either industry or practice and our average experience is 20 years.

Why do you offer this  service instead of a traditional service?
We feel times have changed and business owners are more proactive in being results driven rather than running a lifestyle business.  By knowing on a regular basis where you are, you can make changes as they are needed rather than waiting until year end when it could be too late.

Where are you based?
We are based in Newcastle upon Tyne and are currently looking to centralise our operation into larger offices.  Please see our contact page for ways of contacting us.